The “Thank You” email.
Love it or Hate it?
Besides my fulltime job as blog author, mother of 3 and all-around awesome example of womanness, I work part time for an insurance company. I prefer email over phone, because everyone in my industry likes a paper trail….its all about the E&O Sarbanes Oxley, baby! So I send dozens of emails a day. Inevitably, some of those emails come back to me as a “reply” with just the text “thanks.” I hate that. Its a waste of time. I guess they do it to maintain the personal touch, the politeness that email takes away. But, for me, its a nuisance.
Sometimes, when I see an email come right back after I sent it out, I ignore it, figuring its just a “thank you.” Usually it is, but sometimes its a “hey, where is the attachment?” or a “nice, but you forgot to schedule my aircraft liability on the dec page.” In those cases, I need to respond, but I sometimes ignore the return email because I assume its a time-wasting “thank you” email. My fault? I guess so. But, you can see how it happens.
My question to you is, is the “thank you” email a good thing? Should we keep doing it, as a society, because it brings back the human touch to cold impersonal emails? Or should we acknowledge that email is for down and dirty conversations and plesantries are not needed?
What do you think?